If you have prepaid for your rental and cancel the booking a cancellation fee will be charged as follows:
At least 3 complete days before ‘pick up’ – The lower of (i) the full amount you have paid us, or (ii) R425.00.
Less than 3 complete days before ‘pick up’ – The lower of (i) the full amount you paid us, or (ii) 3 days’ worth of your booking.
On day of ‘pick up’ or if you do not cancel and fail to show-up – No refund. We will retain the full amount.
If you have chosen to pay for your rental when you collect your vehicle there will be no cancellation fee if you cancel before ‘pick up’ but should you fail to collect the vehicle without cancelling a ‘non-cancellation’ fee of R425.00 will be charged
Please note – if you have booked an Avis Prestige vehicle the following cancellation fee’s will apply:
Cancellation or amendment to check-out date and check-out date less than 7 days before the check-out will attract a cancellation fee of up to 50% of the confirmed rental.
If your rental is confirmed within the cancellation period, the full charges will be applied if cancelled.
Once a rental is in progress, the full number of days booked will be charged if the vehicle is returned ealier.