Anyone who has a valid unendorsed driver’s licence for at least three years.
- Currently, RBS Car Hire offers a full bill back account.
Waivers are not insurance. They are legally binding agreements between the rental company and the renter, required as part of the rental process.
A waiver typically limits the renter’s financial liability in case of vehicle loss or damage, it does not provide full coverage like traditional insurance.
Clients can request additional coverage at an extra cost, which provides protection for tyres and glass.
Please note that this coverage does not include vehicle rims.
Planning to travel across the border? Some vehicles are eligible, but rules and fees apply. Be sure to inform us in advance so we can arrange the necessary documentation for a hassle-free journey.
Every vehicle is thoroughly inspected before collection and upon return. An inspection form records the kilometres travelled and any existing or new damage. If any new damage is found upon return, it will be invoiced to the renter. For your peace of mind, we recommend taking images/photos of the vehicle before departure, documenting both recorded and unlisted damages.
Once your reservation is confirmed, your RBS Car Hire will place an authorisation hold on your credit card. The amount depends whether you chose to pay upfront when you booked your vehicle or later over the counter.
If you paid upfront, we place a hold on your card for the costs of any extras, fuel and services that have not already been paid for.
If you choose to pay later, we will hold the full cost of the hire, plus extras and the estimated cost of a tank of fuel.
E-tolls were discontinued in South Africa on April 12, 2024, and are no longer in use. However, drivers are still responsible for toll fees at various toll gates across the country.
- If a traffic violation occurs during the rental period, the fine is initially issued to the car hire company. RBS Car Hire will then transfer the fine to the renter, who remains responsible for payment, along with an administration fee.
- For spot fines, renters must settle the fine directly with the relevant traffic authority and keep proof of payment to avoid any additional charges. Please note that traffic fines may only be received months after the original incident.
- An accident or theft must be reported to the Car Hire Company that has supplied the vehicle, RBS Car Hire and to the SAPS within 24 hours of the incident taking place. The customer/ renter must contact the car rental company, advise them of the accident, and provide the car rental company with the SAPS (South African Police Services) accident report number (AR NUMBER).
- The renter will be required to complete the car rental companies motor incident report, with comprehensive details regarding the incident, including all details and contact information of a third party involved if applicable. Minor damage to the vehicle must also be reported to the car hire company and RBS Car Hire.
- The vehicle will be sent to an approved panel beater/ dealer workshop for assessment and repairs. Upon completion of the claim, the renter will be invoiced according to the excess liability contracted to, as well as a claim administration fee.
- Should the driver be on breach of the law or the car rental terms and conditions, they may be liable for the full cost of the damages
- Additional fees such as towing and assessment fees may also be levied. Payment method will be the one stipulated at the start of the rental, unless otherwise specified.
If you have received a reservation number (e.g. 4321-1234-ZA-1), your rental car has been booked and confirmed. There is nothing left for you to do but collect it.
- Valid driver’s license
- Reservation number
- Additional driver’s name and driver’s license
- Cancellations made at least 24 hours before the scheduled collection time will not incur a fee. However, cancellations within 24 hours of collection will be subject to a cancellation fee.
- If you fail to collect your vehicle at the scheduled date and time, a no-show fee will be charged to your account by the car rental company.
Contact RBS Car Hire to request an extension. Failure to receive an approved extension will result in an overdue fee and the car rental company may flag the vehicle as stolen. Their recovery team will track the vehicle and uplift it – this will result in additional costs. We implore our clients to request and extension through our offices, once approved RBS Car Hire will notify the car rental company that we have approved the extension.